• How do I know my drains are blocked? 

You will become aware of your blocked drains due to your waste water ceasing to flow away (for example: when you flush your toilet or when your outside gullies begin to overflow). 
There will likely be a strong smell around drainage covers as effluent is not draining away. If your neighbours are not affected then it is likely your drainage system that is blocked, in this instance you should call us. If your neighbours are also affected, then it is likely that the blockage is in the main sewer; in this instance the local water authority should be contacted. 

Helpful unblocking tips:-

• Use a few kettles full of boiling water to help dissolve hard insoluble fat lumps and move them further down the system into bigger lines
• Use a hosepipe in the drain runs. Push the hosepipe (without any attachments) down to the blockage and hopefully the water pressure will remove the blockage
• Purchase a set of drain rods from your local DIY store. Find the nearest access point to your blockage and the force should remove many small blockages. A 4 inch plunger added to the drain rods will help
• Use some industrial strength drain unblock (available from your local DIY store) in sinks and baths to help disperse blockage

To help prevent blockages:-

• Keep a bottle by the sink to pour old liquid fat and grease, then dispose of in a waste bin
• Do not put sanitary products down toilets, including wet wipes and nappies
• Avoid toilet fresheners that hang on the rim of the toilets as these can become dislodged and fall into the toilet. When the toilet is flushed the plastic can become lodged and cause a blockage.

​Pipes on your property are drains, when pipes reach outside the boundary of your property and connect to pipes serving another property they stop being your responsibility and become sewers; these are the responsibility of your water authority. The black lines denotes the boundary. 

Frequently Asked Questions

Question: What is your minimum call out charge?
Answer: Our minimum call out charge varies dependent upon services. 
For unblocks: we charge £70 plus vat per hour if within 10 miles of GL3 1DL or £120 per hour outside of this. 
Surveys, site work & other services: £240 plus or if within 10 miles of our base postcode GL3 1DL then a reduced rate of £180 plus vat applies. 

Question: What do you do if you get to site and can’t undertake the works?
Answer: In this situation we immediately call the customer to explain the situation and why the works cannot be completed. We will offer our advice and provide quotations for works as necessary and you will be invoiced our minimum call out charge.

Question: Do I have to have a report? 
Answer: No, we offer a reduced rate for a quick “look & view” survey which is where we survey just the line (or couple lines in question). This is very useful for identifying faults and informing builders of where a collapsed pipe needs repairing for example. We always strongly suggest a report is provided. We charge a reduced rate of £120 plus vat per hour (minimum 1 hour). Please note: this is ONLY available within 10 miles of our postcode GL3 1DL

Question: How do I know if my drain is blocked?
Answer: You will probably know because your waste will cease to flow away, i.e. when you flush your toilet, or your outside gullies will begin to overflow. There will likely also be a strong smell around drainage covers. If none of your neighbours are affected, it is likely your drainage system that is blocked; in this instance you should call us. If your neighbours are also affected, then it is likely that the blockage is in the main sewer; in this instance the local water authority should be contacted.

Question: What information do I need to provide for Just Surveys Limited to undertake works?
Answer: The information required for us to undertake works is an invoice address, site address, contact details for the customer and a site contact

Question: What is the contents of the reports provided by Just Surveys Limited?
Answer: A computer generated report to Wrc standards 
Engineers Report explaining any defects and recommendations to any remedial works that may be required
A DVD with footage of the drains surveyed
A plan showing the drains on your property

Question: Can you liaise with my builder (or insurance company) direct?  
Answer: Yes, we can liaise direct with your builder or insurance company direct – all we require is their details (and policy number if applicable) and we will do the rest.
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